I have been working with Microsoft CRM since Beta = 20 years. I have worked at 2 major partners and have been at Microsoft for 7 years. I am a Dynamics Service Global Black Belt (GBB) and specialize in Field Service, Project Service and Customer Service.

Accomplished & results-oriented senior technology leader with progressive experience & expert proficiency in presales technology, project leadership, enterprise technology solutions & business process re-engineering. Passionate about technology & people on every project!

Experienced Product Manager with a demonstrated history of working in the computer software industry. Strong program and project management professional focused on Microsoft Dynamics 365 Finance. Previously worked with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, Microsoft Dynamics GP, Enterprise Reporting Software and Office 365.

Justin is a Technincal Sales Director at Microsoft. Justin leads the Customer Engagement Global Black Belt team, focued on Microsft's most strategic customers and latest technologies.

Jason Cohen is a product manager specializing in Dynamics 365 Field Service and its integrations across the Microsoft ecosystem. With deep experience in service management, AI-driven automation, and cross-product alignment, he has led initiatives that connect Field Service with Business Central, Finance, Supply Chain, and more to deliver end-to-end value. Jason’s work focuses on creating clarity in complex systems, driving adoption of transformative features, and shaping innovative solutions that blend real-world service needs with new technology.

Marcio Decat is a Principal Technical Specialist in Dynamics at Microsoft. As a specialist in Dynamics 365 Field Service, Marcio brings a unique perspective and valuable insights to any event. Marcio has a wealth of experience speaking at major events such as Microsoft Ignite, Microsoft Business Applications Summit, Microsoft Ready, and Field Service USA. Not only is Marcio knowledgeable in his field, but he also possesses exceptional storytelling skills and has a natural ability to engage and captivate his audience.

With a wealth of experience since joining Microsoft in 2013, Ashley can help you be successful in implementing Dynamics 365 Finance and Operations using consistent and proved practices. Ashley's journey includes significant time in Microsoft Consulting Services (now Industry Solutions Delivery), where she implemented Dynamics 365 Finance and Operations (F&O) for many customers, specializing in supply chain.

Project management professional with 15+ years of business applications experience ranging from reimagining business/customer experience, to system administrator, to end user. Bridging the gap between business leaders and technology solutions. 6+ years of financial sales, investment advice, and customer service experience. Completed Master's degree in Management of Information Systems. Expertise: Improving business KPIs, Microsoft Dynamics 365, change management and acceleration, Customer Data Platform (CDP), AI, project management, cloud solutions, chatbots, Financial Services, implementation, consulting, Azure, front-end "development", portals, Salesforce, e-Marketing, mutual funds, corporate training, investments, property & casualty, CRM, business analysis, integrations, process automation, workflow, mobile solutions, Power Platform, mentoring, Microsoft Teams, reporting, dashboards, sales force automation, IT, MIS, Visio, data quality

Ryan Dorrheim is a Solution Engineer at Microsoft, part of the Microsoft Elevate team (formerly Tech for Social Impact), where he specializes in AI Business Process solutions including Dynamics 365 Customer Engagement, Customer Service, and Low Code technologies. With a background in US Law Enforcement and a deep passion for Public Sector and Nonprofit transformation, Ryan brings over a decade of experience helping mission-driven organizations modernize operations and amplify impact while continuing his own oath, "To Serve and Protect." He has successfully helped a wide variety of Nonprofit customers with Dynamics 365 solutions for Grant Management, Volunteer Management, and Fundraising/Donor Management. Ryan is known for his energetic presentation style, real-world storytelling, and commitment to helping nonprofits thrive through technology. Outside of work, he’s lives his values as a parent to 3 wonderful kids, active community volunteer/speaker serving on two boards, and is motorcycle enthusiast.

Pooja Fandan is a Senior Product Manager for Dynamics 365 Project Operations, specializing in end-to-end solutions across sales, estimation, billing, and project delivery. She brings a strong focus on simplifying complex enterprise workflows and improving forecasting, billing automation, and execution outcomes. Passionate about leveraging AI and intelligent agents, Pooja explores how emerging technologies can enhance decision-making and drive user-centered innovation. Her extensive product expertise helps organizations deliver projects on time and within budget while adapting to evolving business needs.

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Corporate Vice President of Microsoft Dynamics 365 Finance and Operations Applications. More specifically, leading the end-to-end product strategy, development, and operations for Dynamics 365’s AI Enterprise Resource Planning (ERP) applications, which include Finance, Supply Chain, Commerce, Project Operations and Human Resources.

Escalation Engineer with 20+ years of experience supporting the Microsoft Dynamics GP product, yes, I'm old! My primary focus is on the delivery of business solutions for customers and partners with an in-depth understanding around Human Resources and Payroll. My passion is helping customers solve complex problems to make their business a success.

Microsoft Principle Technical Specialist - Global Black Belt - Field Service at Microsoft, 40+ years Delivering Field Service, CRM and ERP Solutions

Experience with a wide breadth of customers guiding digital modernization through Microsoft Dynamics 365. Skilled in Microsoft Office, Microsoft Dynamics 365, SAP S/4HANA, Data Analytics, and Process Improvement.

Dr. Rebecca Jones has spent the last 9+ years working as a Cloud Solution Architect at Microsoft. Most recently she has been working in the areas of Microsoft Power Platform and AI. In her spare time, you can find her hanging out learning how to drive a train, knitting, crocheting, and playing with Lego.

Blazej Kotelko is one of the PMs in the Microsoft Development Center Copenhagen, Denmark but he had worked previously for Microsoft in London, UK and in Poland. With experience in the SMB space, UX design, low-code platforms and partner management he is currently responsible for the success and roadmap of Dynamics 365 Business Central integration with Power Platform (including Copilot Studio), Business Central mobile apps, the modern user interface and some other areas.

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Mallory is a seasoned Power Platform strategist with over a decade of experience designing and delivering Power Platform solutions tailored to the unique needs of associations and federal agencies. Known for her sharp problem-solving skills and deep platform expertise, Mallory brings clarity and creativity to complex digital transformations. Based in Northern Virginia, while off the clock, she’s either coaching or playing hockey, chasing her niece and nephews, or negotiating with her cats, Drifter and Floofers, who are convinced they run the household (and her Teams calls).

Jesper Livbjerg is a Principal FastTrack Solution Architect at Microsoft, where he leads the partner-led FastTrack program across the Americas region. With over 20 years in the Dynamics 365 partner channel, Jesper brings deep practical  expertise in planning, supply chain management (SCM), AI, and agentic architectures. Throughout his consulting career, Jesper has served as a functional and technical architect, project and program manager, and services director, helping organizations navigate complex Dynamics 365 implementations—especially in regulated manufacturing environments.

Fernando Lopez is an accomplished Dynamics and Power Platform subject matter expert, with extensive experience in the technology sector. He has a proven track record of driving innovation and growth in various roles, leveraging his expertise in digital transformation and strategic planning. Fernando is particularly known for his deep expertise and experience with Microsoft Dynamics Customer Engagement and Power Platform. He has successfully led numerous projects that have harnessed these technologies to enhance customer interactions and streamline business processes.

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Cody McClanahan is a seasoned Biz Apps Technical Specialist at Microsoft, where he specializes in driving innovative technology solutions to enhance business operations. With a strong background in the energy industry, Cody excels in developing strategies that optimize operations.

Leveraging my deep understanding of Microsoft's Business Applications, I specialize in creating innovative solutions that address complex customer challenges. My expertise spans 21-years across Power Platform, Dynamics 365, Copilot and Azure, enabling me to work effectively with customers and partners to develop solutions that are not only effective but also scalable and industry specific.

Mike Morton is the Vice President of Microsoft 365 Dynamics Business Central product team. Mike moved to Denmark in 2020 after spending 24 years working at Microsoft in Redmond. The highlights of Mike’s time at Microsoft include being a founding member of the SharePoint team, the development of Office Offline, and most recently the Fluid Framework (a core technology of the new Microsoft Loop).

Principal Architect @ Microsoft. Leading up the ISV. Find more @ shankarnarayanan.com

Data & Analytics Leader with decade of experience and proven success in Leading team, designing the architecture, leading the delivery of large-scale Big Data, Data Warehouse, Data Migration, Reporting, Advance Analytics projects on different cloud or on-prim Platform in multiple industries. Lead and help organizations to create vision and implement it. Lead the organization in building Innovative Analytics Platform for current & future needs. Skilled to articulate the client's requirements in terms of business value with solid communication, leadership skills and creative solutions. Being trusted advisor and helping organization to create data culture. Having a Technology Pre-Sales experience and ability to understand (or get the customer to articulate) the business needs in terms of business value. Flexible, enthusiastic and project-oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.

Microsoft FastTrack for Dynamics 365, Sr FastTrack Solution Architect Dynamics 365 Partner Delivering Solutions Developing portals since AdxStudios v6

Kennie Nybo Pontoppidan works as a program manager in Microsoft, where he works with data analysis and reporting, telemetry, performance tuning, team development, requirements, technical project management, and other odd jobs in the Dynamics 365 Business Central product team. He has worked in the dangerous field between customers, developers and IT pros for many years and done his part of mistakes as a developer and consultant before that in his 25+ years in the it industry. Kennie has no humor.

I am a Principal Program Manager at Microsoft, leading the Business Process Excellence programs. I have over 20 years of experience working with Microsoft Dynamics products, starting from version 2.5 to the latest release. I lead a virtual team focused on ensuring customers and partners use a process-focused approach in their implementations with the goal of making all implementations go faster and better. We are creating the business process catalog and related guidance and tools with the goal to help customers and partners skill up faster, increase adoption, reduce time to value, enable sales teams to sell more effectively and reduce total cost of ownership. I specialize in Finance and Human Resources, two of the core apps of Dynamics 365 that enable organizations to manage their finances, operations, and workforce efficiently and effectively. I am a recipient of the Women of the Channel Award and former Microsoft MVP for Dynamics AX. I am very passionate about training and helping others understand how to use and implement Dynamics 365, and I share my knowledge and insights through my YouTube channel, Dynamics 365 Unboxed.

Tony is a seasoned professional in Microsoft Dynamics 365, serving SMB, SMC, and Enterprise sectors for CRM and ERP implementation. As a Solution Architect, he ensures the scalability and utilization of best practices in solution architecture. His areas of proficiency encompass Dynamics 365 components and Azure

Dewain Robinson is a Microsoft Principal Solution Architect for Copilot Studio in the PowerCAT organization. He has been working with Conversational AI for over 10 years and with Microsoft technologies and IT for over 30 years.  Dewain has experience working with numerous Fortune 500 companies to help them realize their potential with Microsoft solutions and has worked to implement Conversational AI in numerous form factors from IOT-specific to Enterprise scenarios.  Dewain has recently worked closely on generative AI and how to change the landscape of conversational applications. Dewain also is known for his YouTube channel as Copilot Studio Dude and has personally trained over 500k people on Copilot Studio and Generative AI.

Sal Rosales has been with Microsoft for 14 years, he is currently a Technical Program Manager within the Azure Supply Chain organization at Microsoft. His focus is to identify inefficiencies within the organization, document and improve upon them either via Power Platform or collaborating with engineering teams. In his free time, he enjoys playing guitar, reading, running and training for

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Shiela is a principal product manager at Microsoft with experience on human resources, financial planning and finance.

As a technologist passionate about solving complex business challenges, I lead with a customer experience-first mindset and focus on building strategic partnerships that deliver impactful results. With over two decades of enterprise technology experience, I currently serve as an Architect in Microsoft’s Business & Industry Copilot product group. My role centers on providing architectural guidance and strategic direction to Microsoft’s strategic customers, particularly in the Financial Services domain. I lead complex CRM implementations that drive digital innovation and measurable business outcomes. I’m deeply committed to bridging traditional business processes with cutting-edge AI capabilities to create autonomous systems that elevate customer engagement. Outside of work, I find joy in mentoring students pursuing STEM careers, exploring emerging ideas in AI, and collaborating with peers who share a passion for meaningful, tech-driven transformation.

10+ years working for the contact center of a Top 5 US Bank and 18 years in both the partner channel as well as at Microsoft specifically Microsoft Dynamics 365

Aleksandar is a Principal Product Manager for Microsoft Dynamics 365 Business Central, where he leads the delivery of regulatory features and geo-expansion strategies. He also owns the E-Documents and Sustainability modules and is deeply focused on integrating AI Copilot and agentic experiences into Business Central. With over 40 years of experience in IT—primarily in ERP solutions—Aleksandar brings a wealth of knowledge and insight to his role. A former Dynamics NAV MVP, he is a seasoned speaker recognized for his contributions at international conferences.

With over 25 years of experience in Enterprise Resource Planning (ERP) software, including nearly 19 years working with Microsoft Dynamics, I specialize in implementations, upgrades, integrations, troubleshooting, and performance tuning. Currently, I serve as a Senior Escalation Engineer at Microsoft, focusing on Dynamics 365 Finance and Operations. Prior to Microsoft, I worked with JDEdwards and Oracle, gaining deep expertise across multiple ERP platforms.

With a career rooted in ERP and business solution products since 1997, I now lead the product management efforts in AI ERP team working for next-generation, AI-powered business applications at Microsoft.

An experienced leader Varun currently works in D365 space by architecting and selling industry leading solutions. He has a passion for learning new technologies, improving technical and business skillset and supporting teams. He takes a special interest in problems that others might shy away from and love seeing those initiatives to completion, the only way to solve. He is known as the self starter and leader that can manage projects and teams for on time and under budget delivery.

Prabha Viswanathan brings 20 years of experience spanning Service Engineering, Program Management, and FastTrack roles, with a strong focus on customer and partner success. Holding a Master’s degree in Software Engineering, along with PMP and Agile certifications, Prabha has a proven track record of driving large-scale initiatives and delivering impactful solutions.